Where is my refund?

If the status of your order is 'Refunded', that means we have successfully reimbursed the amount paid for it. The credit will be automatically applied to your credit card or original method of payment, within a certain amount of days, depending on your card issuer’s policies.

Why does it take so long?

It's common to believe that card payments are instant, but they're actually not. When you purchase something in a store, your bank locks the amount in your account and sends you a notification about the money withdrawal, but it may take a few hours or even days for the receive the actual transfer.

That's why the refund, which is that same process in reverse, also takes time.

But it's been more than 14 days already!

If 14 days have passed and your bank still haven't confirmed the money return, make sure to check the bank statement for the two-week period starting from the day the refund was issued. The statement is a list of all the transactions made within a specific time span. You can get one in the banking app or request it directly from your bank.

In case there's no reimbursement in the statement either, please attach the latter to your inquiry — Walgrow support agents will need it to double check everything on our end.

I am still searching for an answer to my inquiry. Please visit the Contact Us page and click on the Submit a ticket tab.