By mistakenly pack a different item, of a wrong color or size. If this happened to you then please contact Walgrow support. We will surely find a solution!
How do I contact Walgrow support?
On the website: Scroll down to the end of this article and click on Please visit the Contact Us page and click on the Submit a ticket tab.
Do not forget to include the order number, highlight the issue and attach photos of the received items and postal packaging/labels.
Quality claims can only be accepted within 7 days after the receipt of the product. Our support agents may ask you to provide additional info such as photographs and/or videos, as well as specify the photo/video requirements. In some cases, you may be asked to destroy the item or give it to the charity of your choice, both with video/photo confirmation. Please do not throw away the item until the issue is resolved.
Can my refund request be denied?
It can be if:
- More than 7 days have passed since the product receipt.
- You made a mistake and picked an incorrect color or size when placing an order.
- Photo/video proof is inconclusive or of poor quality.
- Images are modified, retouched or otherwise falsified.
When will I get my money back?
If it’s approved, then your refund will be processed, and the credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your card issuer’s policies.
I am still searching for an answer to my inquiry. Please visit the Contact Us page and click on the Submit a ticket tab.
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