How do I return an item?

If an item has no defects/matches the description, but you simply don't like it or it doesn't fit you well — you can return it within 7 days after the delivery.

It's important to keep in mind that the product must be in a resalable condition.

How do I return it?

On the website:

By clicking on the button at the bottom of this page contact us and click on the submit a ticket tab.

You will be responsible for paying the return expenses, as Walgrow won't cover them.

Can my return request be declined?

Yes, in case:

1. It has been more than 7 days since you got the item.
2. The product is in non-resalable condition.
3. The product was sent to an address that was not given by our support team.
4. The return package cannot be tracked.

I am still searching for an answer to my inquiry. Please visit the Contact Us page and click on the Submit a ticket tab.